Refund policy

RETURN

Any new and unused watch can be returned for a full refund or store credit within 30 days of delivery.

We offer free returns for all domestic (UAE) orders. For international returns, the customer is responsible for return shipping costs. 

For returned orders where we have covered the shipping, duty, and customs fees, these costs will be borne by the customer and deducted from the refund amount.

The watch must be returned in its original packaging with all labels and protective stickers intact, just as it was received: undamaged, unworn, and complete with any related accessories or instruction booklets. We reserve the right to reject your return and withhold reimbursement if any condition of our return policy is not met.

For pre-orders, due to manufacturing in limited numbers, we cannot accept order cancellations before the item has shipped. Please note that all shipping dates for pre-orders are estimates. Due to our manufacturing model, we cannot allow order cancellations due to modest delays.

Please contact customer support for more information.

sales@thesevendunes.com

REFUND

We will process refunds for items returned within 10 days of receipt, provided they conform to our return policy.

Please note that our payment provider's processing time is estimated to be 3 to 5 business days before the funds are returned to you.